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NHIA Mandates One-Hour Patient Wait Limit For HMOs

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NHIA Mandates One-Hour Patient Wait Limit For HMOs

Health Maintenance Organisations in Nigeria have been warned not to delay patients on health insurance plan more than one hour before receiving medical attention at their chosen healthcare facility.

This was disclosed by the Managing Director and CEO of Ultimate Health Management Services, Otunba Lekan Ewenla, during the firm’s 14th Annual General Meeting held in Abuja on Thursday.

Ewenla, a former governing council member of the National Health Insurance Scheme, revealed that the mandate came from the National Health Insurance Authority following a spike in complaints from enrollees about prolonged delays and neglect at health facilities.

“Too often, patients spend the entire day at hospitals before being seen. This is unacceptable. The NHIA has now directed that the maximum waiting time for any patient under the health insurance scheme must not exceed one hour,” Ewenla said.

He likened the NHIA’s role in the health sector to the regulatory functions of the Central Bank of Nigeria in banking and PENCOM in pensions, emphasizing its responsibility to enforce standards, monitor providers, and protect patient rights.

Reacting swiftly to the NHIA directive, Ultimate Health Management Services says it has not only complied but has surpassed the benchmark.

“Today, our average waiting time is just 10 minutes, and we are working to reduce it further to five minutes,” Ewenla said.

To achieve this, the firm has deployed robust health management software and introduced a pre-booking system, allowing patients to notify the HMO in advance of their intended hospital visit. The HMO then contacts the hospital to prepare for the patient’s arrival.

“We even place reminder calls to the hospital on the morning of the patient’s visit. This is in line with global best practices. Healthcare should not be approached casually,” he said.

Ewenla stressed that quality healthcare is a fundamental right, and health insurance is the gateway to accessing that right effectively.

In what he described as a strategic move, the health expert disclosed that Ultimate HMO has launched an initiative targeting Nigerians in the diaspora who wish to support the medical needs of their ageing parents and loved ones back home.

“Many Nigerians abroad send money back home for healthcare, but this one-off approach often fails due to lack of follow-up care,” Ewenla explained.

“We’ve created a system that allows diaspora Nigerians to pay a fixed premium and enroll their dependents in a structured health insurance plan.”

The pilot has already begun in the United States, where Ewenla recently held talks with the Nigerian Consulate in Atlanta, Georgia.

The outreach has extended to Nigerian-run churches, mosques, and grocery stores.

“We’re seeing growing interest from the diaspora, and we are pushing for regulatory backing to ensure wider enrollment and compliance,” he said.

Ewenla, however, noted that attitudinal change among Nigerians remains critical to success, citing a general lack of respect for systems and rules.

“We all see how Nigerians disregard simple traffic laws. The same attitude reflects in how we treat healthcare systems. That’s why we’re working closely with the government and regulatory bodies to change this narrative,” he added.

Also speaking at the AGM, the Board Chairman of Ultimate Health Management Services, Mrs. Angela Ajala, emphasized the need for HMOs to prioritize patient welfare and warned against the growing trend of delayed claims settlements by some organisations.

“We take the health and satisfaction of our enrollees very seriously. At Ultimate HMO, we ensure prompt settlement of claims because that’s the backbone of our service delivery,” Ajala said.

She urged stakeholders in the healthcare sector to embrace innovation and adapt to emerging challenges, including the rise in mental health needs, telemedicine, and care for children with special needs.

“We must be proactive. The expectations of patients are evolving, and we must think ahead to remain relevant,” she concluded.

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JUST IN: APC Releases List of Disqualified Aspirants Nationwide (FULL LIST)

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APC Schedules July 24 NEC For Ganduje Replacement

The All Progressives Congress has released a list of House of Representatives aspirants marked “not cleared” across several states, including Ondo, Bauchi, Ebonyi, Kogi and Rivers, ahead of its National Assembly primaries for the 2027 general elections.

In a statement on Saturday signed by National Publicity Secretary, Felix Morka, the list formed part of the party’s screening process, which determined eligibility for participation in the primaries across constituencies.

According to the statement, “The screening exercise was conducted by the Party’s Screening Committees in line with established procedures and guidelines.”

Here is the full list:

ONDO STATE (Not cleared aspirants)

The following aspirants were marked “not cleared”:

Hon. Adefisoye Tajudeen (Idanre/Ifedore)

Olusegun Victor Ategbole (Akoko South-East/South-West)

Seun Oluwashina Ajongbolo (Akoko South-East/South-West)

Rt. Hon. Arowole Ayodeji Samuel (Owo/Ose)

Morufu Tosin Ibrahim (Akoko North-East/North-West)

Oseni Oyeniyi (Akoko North-East/North-West)

Olaleye John Adedipe (Akoko North-East/North-West)

BAUCHI STATE

Dr. Bashir Ibrahim Bello (Darazo/Ganjuwa Federal Constituency)

EBONYI STATE

Hon. Idu Igariwe (Afikpo/Edda Federal Constituency)

KOGI STATE

Sanni Salau Ogembe (Okene/Ogori-Magongo Federal Constituency)

RIVERS STATE

Air Commodore John Azubuike Opara (rtd) (Port Harcourt Federal Constituency)

Hon. Anderson Allison Igbiki (Okrika/Ogu-Bolo Federal Constituency)

Awaji Imombek D. Abirite (Andoni/Opobo-Nkoro Federal Constituency)

Hon. Boma Goodhead (Asari-Toru/Akuku-Toru Federal Constituency)

The APC did not provide detailed explanations for the “not cleared” status of the affected aspirants.

Meanwhile, in Katsina State, the Special Assistant on Girl Child Education and Development to Governor Dikko Radda, Jamila Mani, emerged winner of the APC primary for Mani/Bindawa Federal Constituency.

In Adamawa State, the House of Representatives’ direct primaries were disrupted in several wards following the absence of officials expected to conduct the exercise. Party members in Girei, Yola North and Yola South waited for hours without official communication on commencement.

The APC primaries are part of preparations for the 2027 general elections.

 

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Senate Finally Announces Name of Proposed New State

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Tinubu Signs Bills For Gombe Special Needs College, Orthopedic Hospital

Senate President Godswill Akpabio has reaffirmed legislative and political backing for the creation of Anioma state.

Akpabio spoke on Wednesday, while addressing party members at the South-South zonal congress of the All Progressives Congress (APC) in Asaba, Delta state.

The Senate president said the President Bola Tinubu administration remains committed to the initiative.

Akpabio said Warri would serve as the capital of the new Delta state if Anioma is created.

He said Warri already has key infrastructure, including an airport, government offices, major oil companies, a seaport, and a stadium.

Governors of Delta, Edo, Bayelsa, Akwa Ibom, Rivers, and Cross River attended the congress.

Other political leaders and party stakeholders from across the south-south region were also at the event.

Akpabio described the agitation for Anioma state as historically justified, noting that the proposal reflects a long-standing aspiration rooted in equity, administrative efficiency, and balanced development.

The Senate president said the initiative, championed by Ned Nwoko, senator representing Delta North, has continued to receive legislative attention.

Akpabio added that the proposal ranks among the priorities of the 10th Senate, adding that the creation of Anioma state would come with socio-economic and administrative benefits.

The ex-Akwa Ibom governor said the restructuring would split Delta state into two viable entities and promote decentralisation.

“Anioma state will be created, with Asaba as its capital. The Senate fully supports the initiative spearheaded by Senator Ned Nwoko,” he said.

“This step will usher in a new era of development and shared prosperity for all constituent communities.

“With Asaba as Anioma state capital, Warri will be the capital of the new Delta.”

Akpabio also called for unity among the people of the South-South region.

He urged stakeholders to support the Renewed Hope Agenda of the Tinubu administration, emphasising that such support would promote sustainable growth and national integration.

In November 2025, Nwoko announced that the bid to create Anioma state has gained significant momentum, with constitutional amendment committees and Tinubu backing the endeavour.

He said 97 senators previously signed a document endorsing the move, describing the level of support as unprecedented.

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BREAKING: Dangote Refinery Sues Nigeria’s Attorney-General; Reason Emerges

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Dangote To Retire As Dangote Sugar Chair

Fresh tensions are emerging in Nigeria’s downstream oil sector as Dangote Petroleum Refinery moves to halt the continued importation of petrol into the country through a new lawsuit challenging fuel import licences granted to oil marketers and the Nigerian National Petroleum Company Limited (NNPCL).

Court documents seen by Reuters showed that the refinery instituted the suit against Nigeria’s Attorney General, seeking to overturn import permits issued by the Nigerian Midstream and Downstream Petroleum Regulatory Authority (NMDPRA).

The legal dispute comes almost a year after Dangote Refinery withdrew an earlier case that similarly challenged the issuance of fuel import licences to the NNPCL and several fuel trading firms.

In the fresh filing before the Federal High Court in Lagos, the refinery asked the court to nullify import permits recently issued or renewed by the NMDPRA, arguing that the approvals violated an existing court order directing parties to maintain the status quo pending determination of the matter.

The NMDPRA had yet to respond to requests for comments as of the time of filing this report.

Fuel marketers and regulators have repeatedly defended the continued issuance of import licences, insisting that petrol imports remain necessary to guarantee adequate supply across the country and prevent shortages in the domestic market.

Dangote Refinery, however, maintained in its court filing that the licences issued this month “undermine its operations” and violate provisions of the law which, according to the company, only permit the importation of petroleum products when local production is unable to meet national demand.

The refinery had in July 2025 discontinued a previous lawsuit challenging similar licences without publicly stating the reason for the withdrawal, leaving unresolved questions over market competition and the future structure of Nigeria’s fuel supply chain.

Nigeria has historically depended on imported petrol due to the long-standing poor performance of state-owned refineries. The Dangote Refinery, valued at about $20 billion and designed to process 650,000 barrels of crude oil per day, was expected to significantly reduce or eliminate the country’s dependence on imported refined products.

Despite the commencement of operations at the facility, fuel importation has persisted, with industry players arguing that imported products are still required to bridge supply gaps as the refinery continues to expand output.

The latest court action is likely to intensify conversations around fuel market regulation, local refining capacity and the broader implementation of Nigeria’s petroleum laws, especially amid growing expectations that domestic refineries should gradually take over the country’s fuel supply needs.

Overttime, there has been tension in the Nigerian oil sector.

SaharaReporters earlier reported that Dangote Petroleum Refinery accused Nigerian upstream oil producers of failing to supply crude oil to the facility as required under the country’s petroleum law, forcing the refinery to rely heavily on international traders who charge additional premiums.

In a statement issued by its management, the refinery said the situation has significantly increased operational costs, even as it struggles to maintain stable fuel supply in Nigeria amid global energy market volatility.

“The high crude cost is compounded by the fact that Nigeria’s upstream producers have failed to supply crude oil to the refinery as required under the PIA, forcing us to source a substantial portion through international traders who charge an additional premium,” the company said.

The refinery explained that the situation has made crude procurement more expensive, particularly because Nigerian crude oil itself trades at a premium above global benchmark prices.

 

-Source: SaharaReporters

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