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NHIA Mandates One-Hour Patient Wait Limit For HMOs
Health Maintenance Organisations in Nigeria have been warned not to delay patients on health insurance plan more than one hour before receiving medical attention at their chosen healthcare facility.
This was disclosed by the Managing Director and CEO of Ultimate Health Management Services, Otunba Lekan Ewenla, during the firm’s 14th Annual General Meeting held in Abuja on Thursday.
Ewenla, a former governing council member of the National Health Insurance Scheme, revealed that the mandate came from the National Health Insurance Authority following a spike in complaints from enrollees about prolonged delays and neglect at health facilities.
“Too often, patients spend the entire day at hospitals before being seen. This is unacceptable. The NHIA has now directed that the maximum waiting time for any patient under the health insurance scheme must not exceed one hour,” Ewenla said.
He likened the NHIA’s role in the health sector to the regulatory functions of the Central Bank of Nigeria in banking and PENCOM in pensions, emphasizing its responsibility to enforce standards, monitor providers, and protect patient rights.
Reacting swiftly to the NHIA directive, Ultimate Health Management Services says it has not only complied but has surpassed the benchmark.
“Today, our average waiting time is just 10 minutes, and we are working to reduce it further to five minutes,” Ewenla said.
To achieve this, the firm has deployed robust health management software and introduced a pre-booking system, allowing patients to notify the HMO in advance of their intended hospital visit. The HMO then contacts the hospital to prepare for the patient’s arrival.
“We even place reminder calls to the hospital on the morning of the patient’s visit. This is in line with global best practices. Healthcare should not be approached casually,” he said.
Ewenla stressed that quality healthcare is a fundamental right, and health insurance is the gateway to accessing that right effectively.
In what he described as a strategic move, the health expert disclosed that Ultimate HMO has launched an initiative targeting Nigerians in the diaspora who wish to support the medical needs of their ageing parents and loved ones back home.
“Many Nigerians abroad send money back home for healthcare, but this one-off approach often fails due to lack of follow-up care,” Ewenla explained.
“We’ve created a system that allows diaspora Nigerians to pay a fixed premium and enroll their dependents in a structured health insurance plan.”
The pilot has already begun in the United States, where Ewenla recently held talks with the Nigerian Consulate in Atlanta, Georgia.
The outreach has extended to Nigerian-run churches, mosques, and grocery stores.
“We’re seeing growing interest from the diaspora, and we are pushing for regulatory backing to ensure wider enrollment and compliance,” he said.
Ewenla, however, noted that attitudinal change among Nigerians remains critical to success, citing a general lack of respect for systems and rules.
“We all see how Nigerians disregard simple traffic laws. The same attitude reflects in how we treat healthcare systems. That’s why we’re working closely with the government and regulatory bodies to change this narrative,” he added.
Also speaking at the AGM, the Board Chairman of Ultimate Health Management Services, Mrs. Angela Ajala, emphasized the need for HMOs to prioritize patient welfare and warned against the growing trend of delayed claims settlements by some organisations.
“We take the health and satisfaction of our enrollees very seriously. At Ultimate HMO, we ensure prompt settlement of claims because that’s the backbone of our service delivery,” Ajala said.
She urged stakeholders in the healthcare sector to embrace innovation and adapt to emerging challenges, including the rise in mental health needs, telemedicine, and care for children with special needs.
“We must be proactive. The expectations of patients are evolving, and we must think ahead to remain relevant,” she concluded.
Punchng.com
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BREAKING: Tinubu Gives New Top Appointment
President Bola Ahmed Tinubu has appointed Wasiu Olanrewaju-Smart as Special Adviser to the President on National Assembly Matters, House of Representatives.
Naija News reports that the appointment takes immediate effect, according to a statement issued on Sunday by the Special Adviser to the President on Information and Strategy, Bayo Onanuga.
Olanrewaju-Smart succeeds Ibrahim Olanrewaju, who resigned from the position to contest an elective office in his home state.
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“This appointment is with immediate effect,” Onanuga said in the statement titled, “President Tinubu Appoints Wasiu Olanrewaju-Smart as Special Adviser on National Assembly Matters – House of Representatives.”
The Presidency said the 40-year-old appointee brings extensive experience in legislative affairs and public policy to the position.
According to the statement, Olanrewaju-Smart holds a doctorate in Educational Management from Lead City University and a Master’s degree in Public Administration from Harvard University.
He was an Edward Mason Fellow in Public Policy at the Harvard Kennedy School and also holds a professional diploma in Public Relations from the London School of Public Relations.
The Presidency added that he was a LEAPS Fellow at the Massachusetts Institute of Technology and a Policy Fellow at Quantum Alliance AI in the United States, where his work focused on artificial intelligence and civic technology.
Olanrewaju-Smart has held several positions within the National Assembly over the years.
The statement read, “His National Assembly career spans Research and Media Assistant to the Minority/Majority Leader, House of Representatives (7th–8th Assemblies), to Special Adviser, Deputy Chief of Staff, and ultimately the Chief of Staff to the Speaker of the House of Representatives in the 9th and 10th Assemblies.”
The Presidency said his career trajectory provided him with experience in legislative research, administration and relations between lawmakers and the executive.
Olanrewaju-Smart joined the Presidency in October 2023 as Senior Special Assistant to the President on Intergovernmental Affairs.
He remained in the position until his latest appointment.
“Olanrewaju-Smart later joined the Presidency in October 2023 as Senior Special Assistant to the President on Intergovernmental Affairs, a position he held until this new appointment,” the statement said.
The Presidency added that his public policy research portfolio included contributions to several pieces of legislation.
“His public policy research portfolio includes work on several landmark legislations, such as the Interest-Free Student Loan Act, among others,” it added.
The Presidency said Tinubu was confident that Olanrewaju-Smart’s experience and knowledge would help deepen relations between the executive and the House of Representatives.
News
REVEALED: Five Governors Set to Convert Local Security Groups Into State Police
Five state governments have said they plan to transform their existing local security outfits into state police once the constitutional process is finalised, following the House of Representatives’ passage of an Executive Bill.
Legit reports that the House of Representatives passed the Executive Bill on state police during plenary session on Thursday, July 23, 2026.
The bill’s passage marked a major shift in Nigeria’s policing structure, with the House withdrawing its earlier constitutional amendment proposal in favour of the Executive Bill.
As reported by The Punch, while some states are waiting for the process to conclude before deciding on a structure, Ondo, Kaduna, Anambra, Zamfara, and Abia have all indicated they intend to build on what already exists rather than start from scratch.
Officials across the five states argued that their security outfits already have the personnel, community knowledge, and operational frameworks needed for a smooth handover.
They said building entirely new institutions would take longer and cost more, while the existing agencies had already established intelligence networks and local trust.
In Ondo State, the Special Adviser to Governor Lucky Aiyedatiwa on Strategic Communication, Allen Sowore, said the Amotekun Corps was well placed to make the transition
“The men and officers of the Amotekun Corps would also be well positioned for recruitment into the state police system. Their years of experience, knowledge of the local terrain, community relationships, and understanding of the security challenges confronting our people are invaluable assets that should not be discarded.”
The Governor’s Chief Press Secretary, Ebenezer Adeniyan, added that Amotekun’s current structure offered a ready implementation template. Kaduna’s Commissioner for Internal Security and Home Affairs, Sule Shu’aibu, told a training programme for personnel of the Kaduna State Vigilance Service (KADVIS) on Wednesday that the state was already upgrading the outfit to serve as the starting point for state police.
“When the Constitution is eventually reviewed, and state police become operational, where do we start from? You can rest assured it will start from here.”
A senior government official who spoke anonymously confirmed that the focus was on strengthening KADVIS rather than creating a new agency.
In Zamfara, Special Assistant to Governor Dauda Lawal on Media and Publicity, Mustafa Kaura, said the Civilian Protection Guards would be converted, given the experience its personnel had gained fighting insecurity in the state.
The Senior Special Adviser to Anambra Governor on Media, Dr Ejimofor Opara, said the state’s Agunechemba security outfit would be “rejigged to fulfil the mandate of the state police.”
Opara noted that the existing Anambra State Homeland Security Law already shared many features with the incoming legislation. Abia’s Commissioner for Information, Okey Kanu, said the state intended to merge its Homeland Security outfit and community vigilante groups into the new state police structure, with modalities to be worked out ahead of the take-off.
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SHOCKER! Sheikh Gumi Mentions Two Top Nigerian Leaders Who Visited Militants
Islamic cleric Sheikh Ahmad Gumi has raised questions about why no Nigerian government official has engaged Boko Haram terrorists and bandits through direct negotiations, drawing a comparison with the high-level outreach that helped end Niger Delta militancy
Gumi made the argument in a Facebook post on Saturday, July 25, citing how former President Goodluck Jonathan and former Vice President Yemi Osinbajo personally entered the Niger Delta creeks to meet armed militants and returned with frameworks that reduced the violence.
“The former President Jonathan visited delta militants in the creeks, so also the former vice president Osinbajo. They all came up with a program to tame the militants.”
He then directed a pointed question at critics of such engagement in the North: “Who is going to visit BH and bandits to tame them without fools castigating them?”
He then directed a pointed question at critics of such engagement in the North: “Who is going to visit BH and bandits to tame them without fools castigating them?”
The retired soldier has spent years positioning himself as a mediator between the Nigerian state and armed groups operating in the North-West and North-East, making repeated visits to bandit camps in Zamfara and other states to hear their demands. His core argument has remained consistent — that negotiation ended Niger Delta militancy and should be tried in the North.
His interventions have not been without controversy. Some Nigerians accuse him of legitimising groups responsible for kidnappings, killings and cattle rustling, while others credit his work with securing the freedom of kidnap victims. Gumi has denied backing terrorism, saying his goal is to end bloodshed through dialogue and rehabilitation.
The amnesty programme that Gumi referenced was launched in 2009 under the late President Umaru Yar’Adua and continued under Jonathan. Thousands of militants were disarmed in exchange for training, monthly stipends and reintegration support, which significantly reduced attacks on oil infrastructure in
Jonathan’s first direct engagement with Niger Delta militants came in 2007, when he was serving as vice-president.
He entered the creeks in Warri, Delta State, without armed protection to meet ex-militant leader Government Ekpemupolo, known as Tompolo. Jonathan later said that the meeting laid the groundwork for the amnesty programme, which remains operational today.
Osinbajo undertook a similar mission in 2017, visiting Niger Delta communities as acting president and meeting directly with militants and traditional leaders.
He justified the visits by describing those in the creeks as citizens with genuine grievances rather than purely security threats.
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