Business
JUST IN: MTN Begins Free Airtime Compensation Transfer for Poor Service: How To Qualify Emerges
MTN Nigeria has announced plans to compensate subscribers affected by poor network quality, following a directive from the Nigerian Communications Commission (NCC) aimed at enforcing stricter service standards across the country’s telecom sector.
The telecom giant disclosed that customers impacted by network disruptions recorded between November 2025 and January 2026 would receive compensation in line with the NCC’s quality-of-service regulatory framework.
The move comes as regulators intensify pressure on mobile network operators over persistent consumer complaints, including dropped calls, slow internet speeds, failed connections, and prolonged service outages.
According to MTN, the compensation exercise is part of a broader effort to improve accountability and ensure customers receive value for the services they pay for. The company described the NCC directive as a customer-focused intervention designed to protect subscribers and encourage operators to maintain acceptable service standards.
“At MTN Nigeria, our customers are the lifeblood of our business,” the company said, stressing that every subscriber deserves a reliable and high-quality network experience.
The telecom operator noted that the new compensation policy reflects a stronger regulatory approach where service providers are held directly responsible for poor service delivery.
How to qualify for MTN compensation
Under the NCC’s framework, subscribers do not need to file complaints, visit service centres, or submit special applications to qualify. Compensation will be automatically applied to customers in locations where MTN failed to meet the commission’s approved quality-of-service benchmarks during the affected period.
This means users who experienced significant service disruptions in identified areas between November 2025 and January 2026 may receive airtime, bonus value, or related service-based compensation directly on their lines.
The compensation applies strictly to subscribers within affected network zones verified by the NCC’s monitoring system. Customers are therefore advised to monitor SMS notifications and account updates from MTN regarding any compensation credited to their lines.
NCR Nigeria Plc has announced the appointment of Mrs Oluwatoyin Saraki, the wife of former Senate President as a Non-Executive Director, according to a statement signed by the Company Secretary, Bernice Anya.
Saraki’s appointment, subject to ratification by shareholders at the company’s next Annual General Meeting (AGM).
The development, the company noted, will strengthen the company’s board as it builds on its recent financial recovery and growth momentum.
NCR Nigeria stated that the appointment followed a written resolution passed by its Board of Directors on June 11, 2026.
“The Board of Directors of NCR (Nigeria) Plc, by way of a written resolution dated Thursday, 11 June 2026, appointed Her Excellency, Mrs Oluwatoyin Saraki, as a Non-Executive Director on the Board of the Company with effect from 11 June 2026, subject to ratification by the shareholders at the next Annual General Meeting of the Company”, the statement noted.
The company said Saraki brings extensive experience in law, governance, policy advocacy, and strategic leadership gained across the private, public, and multilateral sectors. The Board and Management also expressed confidence in her ability to contribute meaningfully to the company’s long-term growth and governance objectives.
Saraki is widely recognised for her work in global health and development. She serves as the Inaugural and Emeritus Global Goodwill Ambassador for the International Confederation of Midwives.
She is a Special Adviser to the World Health Organisation (WHO) Regional Office for Africa.
Saraki also holds several advocacy roles, including UNFPA Nigeria Family Planning Champion and Global Champion for the White Ribbon Alliance for Safe Motherhood.
Global crude oil prices have plunged to their lowest level in three months, reversing much of the gains recorded during the recent Middle East supply crisis and raising hopes of lower fuel costs in many oil-importing countries.
The price of Premium Motor Spirit (PMS), popularly known as petrol, could fall to around N900 per litre as Brent crude, the international benchmark for oil prices, fell below the $80 per barrel mark on Tuesday, settling around $78.96 per barrel, its lowest level since early March. U.S. West Texas Intermediate (WTI) also dropped sharply to about $76.05 per barrel.
The decline follows growing optimism that oil flows through the strategic Strait of Hormuz will gradually return to normal following diplomatic progress involving Iran and the United States.
The latest price slump represents a significant decline from levels seen in recent months. Brent crude averaged about $117.29 per barrel in April and $107.14 per barrel in May before easing to around $99 in early June. At the height of the Middle East tensions, Brent briefly surged above $119 per barrel amid fears of supply disruptions.
Market watchers recalled that the prolonged crisis in the Middle East forced crude prices above the $100 per barrel mark, with some periods seeing prices rise beyond $120. The increase had a direct impact on fuel costs across several countries, including Nigeria.
During the period, petrol prices in Nigeria surged from about N830 per litre to around N1,300 per litre. Diesel and aviation fuel also recorded major increases, putting pressure on businesses and transport operators.
Market analysts attribute the sharp fall to expectations that Iranian oil exports could resume more freely and that shipping activities through the Strait of Hormuz may normalize in the coming weeks. The prospect of increased global supply has prompted major financial institutions to cut their oil price forecasts.
Beyond geopolitical developments, weaker demand from China, persistent inflation concerns, and slowing global economic growth have also weighed on crude prices. Traders are increasingly betting that global oil supplies will improve while demand growth remains subdued.
For Nigeria, the decline in crude oil prices presents a mixed picture. While lower global oil prices could help reduce the cost of imported refined petroleum products and potentially ease pressure on fuel prices, it may also reduce government revenues, given the country’s heavy dependence on crude oil exports.
Despite the recent crash, analysts warn that volatility remains high and that any fresh disruption in the Middle East could quickly send prices higher again. For now, however, the market appears focused on improving supply prospects, pushing crude prices to their lowest levels since March
Dangote Petroleum Refinery has reduced the gantry price of Premium Motor Spirit (petrol) by N75 per litre
In a circular to fuel marketers on Monday, the refinery said the adjustment followed the de-escalation of the tension in the Middle East, which had impacted energy prices in the past three months.
“Following the de-escalation of tensions in the Middle East, which has impacted energy prices. We wish to inform you that we have reviewed our premium motor spirit gantry/coastal price,” the circular stated.
It added that the new gantry price is now N1,175 per litre, down from N1,250, while the coastal price per metric tonne has been reduced from N1,595,790 to N1,495,215.
The refinery stated that the new rates will take effect at midnight.
“Kindly note that all outstanding unloaded gantry volumes will be repriced at the new rate effective 12:00 AM, June 16, 2026.
“We sincerely appreciate your continued patronage and assure you of our unwavering commitment to reliable product supply and excellent service delivery,” the circular noted.
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